Comprehensive warranty coverage and EU consumer protection for all your purchases.
As an EU-registered business, we provide full legal warranty coverage as required by European Consumer Law.
Reach out via email or phone with your order number and issue description. Our team responds within 24 hours.
We'll assess your warranty claim and determine the best solution - repair, replacement, or refund.
If needed, we'll provide prepaid return shipping labels for you to send the item back to us.
Receive your repaired item, replacement, or refund within 7-14 business days of claim approval.
Your warranty coverage begins from the date of delivery, not the purchase date. Keep your order confirmation and delivery receipt as proof.
For warranty claims, you'll need your order number, delivery confirmation, and photos/description of the issue when contacting us.
Under EU law, you have the right to repair, replacement, or refund for defective products. Your rights may extend beyond the warranty period.
For the first 12 months, the burden of proof is on us to show the defect wasn't present at delivery. After 12 months, you may need to demonstrate the defect.
Our warranty team is ready to help you with any product issues or warranty claims.