Returns & Refunds - Resiva-Haven

Returns & Refunds

Your satisfaction is guaranteed. Easy returns within 14 days as per EU Consumer Rights Directive.

🇪🇺 EU Consumer Protection Guarantee

As an EU-registered business, we provide full 14-day withdrawal rights and 2-year legal warranty on all products.

📅14-Day Return Period

  • Return period starts from delivery date
  • No questions asked within 14 days
  • EU Consumer Rights Directive compliant
  • Weekends and holidays included
  • Email notification extends deadline

💰Full Refund Guarantee

  • 100% purchase price refunded
  • Original shipping costs included
  • Refund to original payment method
  • No restocking fees applied
  • VAT included in refund amount

📦Return Conditions

  • Items in original condition
  • Original packaging preferred
  • All accessories included
  • Hygiene items must be unopened
  • Custom items may be excluded

🔄 Return Process - Simple 4 Steps

1

Contact Us

Email us at info@resiva-haven.shop or call +39 348 522 711 to initiate your return request.

2

Get Return Label

We'll provide a prepaid return shipping label via email within 24 hours of your request.

3

Send Package

Package your items securely and attach the return label. Drop off at any partner location.

4

Receive Refund

Once we receive your return, refund will be processed within 2-3 business days.

⏱️ Refund Processing Timeline

📧

Return Request

Same Day

Confirmation email sent

📋

Package Received

1-2 Days

Inspection and processing

💳

Refund Initiated

2-3 Days

Refund processed to original payment

✅

Refund Complete

3-5 Days

Funds appear in your account

⚠️Important Return Conditions

Excluded Items

  • Personalized or custom-made products
  • Perishable goods (if applicable)
  • Items damaged by misuse
  • Products without original packaging

Return Shipping

  • Free return shipping within EU
  • Customer pays if outside 14-day period
  • Prepaid labels provided for valid returns
  • Use original packaging when possible

Defective Products

  • 2-year legal warranty applies
  • Free return and replacement
  • Quality issues covered immediately
  • Manufacturing defects included

Need Help with Your Return?

Our customer service team is ready to assist you with any return or refund questions.

📧 info@resiva-haven.shop
📞 +39 348 522 711
🕒 Mon-Fri: 9:00-18:00 CET
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