Frequently Asked Questions

Placing an order is simple:

• Browse our home, garden & kitchen products
• Add items to your cart
• Proceed to checkout
• Enter your delivery and payment information
• Review and confirm your order

You'll receive an order confirmation email immediately after placing your order.

You can modify or cancel your order within 2 hours of placing it, provided it hasn't been processed yet.

After processing begins, changes aren't possible, but you can use our 14-day return policy once you receive the items.

We don't have a minimum order value. However, free shipping is available:

• Italy: Free shipping on orders over €50
• Germany, France, Austria: Free shipping on orders over €75
• Other EU countries: Free shipping on orders over €100

Delivery times vary by location:

• Italy: 2-5 business days
• Germany, France, Austria: 3-6 business days
• Other EU countries: 5-10 business days

Currently, we only ship within the European Union. This ensures:

• No customs duties or import taxes
• Faster delivery times
• EU consumer protection coverage
• Simplified returns process

Once your order ships, you'll receive a tracking number via email and SMS.

You can track your order by:

• Using our order tracking page with your order number
• Clicking the tracking link in your shipping confirmation email
• Contacting customer service for real-time updates

We offer a comprehensive return policy under EU Consumer Rights:

• 14-day withdrawal period from delivery date
• Full refund including original shipping costs
• Free return shipping within the EU
• 2-year legal warranty on all products

Returning items is simple:

• Contact us to initiate the return
• Receive a prepaid return label via email
• Package items in original condition
• Drop off at any partner location

Refunds are processed within 2-3 business days after we receive your return.

We accept the following secure payment methods:

• Credit Cards: Visa, Mastercard
• Digital Payments: PayPal
• Cash on Delivery: Available with €2.99 fee

Yes, your payment security is our priority:

• SSL encryption protects all transactions
• We don't store your credit card information
• PCI DSS compliance ensures industry-standard security
• Secure payment processing through certified partners

Absolutely! We guarantee 100% authentic products:

• Direct partnerships with authorized suppliers
• Rigorous authentication process for every item
• Zero tolerance policy for counterfeit products
• Full traceability of supply chain

Yes, we provide comprehensive warranty coverage:

• 2-year legal warranty as required by EU law
• Manufacturer warranties for branded products
• Quality guarantee on all items
• Free replacement for defective products

We are fully GDPR compliant and protect your data through:

• Secure data encryption and storage
• Limited data collection (only what's necessary)
• No sharing with third parties without consent
• Right to access, modify, or delete your data

No, you can checkout as a guest. However, creating an account offers benefits:

• Faster checkout for future orders
• Order history and tracking
• Saved addresses and payment methods
• Exclusive offers and updates