We are committed to protecting your privacy and personal data in accordance with GDPR and EU privacy laws.
This privacy policy applies to the website resiva-haven.shop operated by:
DIENNE SRL
Via G. Puccini, 40
24060 Carobbio degli Angeli BG
Italy
VAT ID: IT00315000034
Email: info@resiva-haven.shop
Phone: +39 348 522 711
As the data controller, DIENNE SRL is responsible for determining the purposes and means of processing your personal data in accordance with GDPR Article 4(7).
We collect and process personal data necessary for our e-commerce operations and legal compliance:
| Data Category | Specific Information | Purpose |
|---|---|---|
| Account Information | Name, email address, phone number | Account creation, customer service |
| Billing Information | Billing address, payment method details | Order processing, invoicing |
| Shipping Information | Delivery address, special instructions | Order fulfillment, delivery |
| Communication Data | Email correspondence, chat messages | Customer support, service improvement |
We process your personal data for the following specific purposes:
We do not use your personal data for automated decision-making or profiling that would significantly affect you.
Under GDPR Article 6, we process your personal data based on the following legal grounds:
Processing necessary for performing our contract with you (order fulfillment, delivery, customer service).
Processing required by EU and Italian law (VAT reporting, consumer protection, data retention).
Processing for fraud prevention, security, and business improvement (where not overridden by your rights).
Processing based on your explicit consent (marketing communications, optional services).
We share your personal data only when necessary and with appropriate safeguards:
We may disclose your data when required by law:
All our service providers are required to provide adequate data protection. Data transfers outside the EU are protected by appropriate safeguards as required by GDPR.
As a data subject under GDPR, you have the following rights:
Request a copy of all personal data we hold about you, including how it's being processed.
Request correction of inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data when certain conditions are met ("right to be forgotten").
Request limitation of processing your personal data in specific circumstances.
Request transfer of your data to another service provider in a structured format.
Object to processing based on legitimate interests or for direct marketing purposes.
To exercise any of these rights, contact us at info@resiva-haven.shop or +39 348 522 711. We will respond within 30 days as required by GDPR.
For security purposes, we may require verification of your identity before processing certain requests.
We implement appropriate technical and organizational measures to protect your personal data:
| Data Type | Retention Period | Legal Basis |
|---|---|---|
| Order and Transaction Data | 10 years | Italian tax and accounting law |
| Customer Account Data | Until account deletion + 2 years | Contract performance and legal claims |
| Marketing Communications | Until consent withdrawal | Consent-based processing |
| Website Analytics | 26 months maximum | Legitimate interest in website improvement |
We use cookies and similar technologies to improve your browsing experience and analyze website usage.
You can manage cookie preferences through your browser settings or our cookie consent banner. For detailed information, please see our separate Cookie Policy.
For any privacy-related questions or to exercise your GDPR rights, please contact us:
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
By continuing to use our website after changes are posted, you accept the updated privacy policy. If you disagree with changes, please stop using our services and contact us to delete your account.