Terms & Conditions

1. Company & Contact Information

These terms govern your use of the website resiva-haven.shop and purchases from:

DIENNE SRL is a limited liability company incorporated and registered in Italy, specializing in e-commerce sales of home, garden, and kitchen products within the European Union.

2. Definitions

For the purposes of these Terms & Conditions:

• "Company," "we," "us," "our" refers to DIENNE SRL
• "Customer," "you," "your" refers to the person placing an order
• "Website" refers to resiva-haven.shop and all its subdomains
• "Products" refers to all items sold through our website
• "Order" refers to your purchase request for products
• "Consumer" refers to customers acting for personal, non-commercial purposes
• "EU Consumer Rights" refers to rights under the Consumer Rights Directive 2011/83/EU

3. Acceptance of Terms

3.1 Agreement Formation

By using our website, browsing our products, or placing an order, you agree to be bound by these Terms & Conditions. This agreement is formed when you:

• Create an account on our website
• Place an order for products
• Use any services provided through our website
• Subscribe to our newsletters or communications

3.2 Capacity to Contract

You confirm that you are:

• At least 18 years of age or have parental/guardian consent
• Legally capable of entering into binding contracts
• Authorized to use the payment method provided
• Providing accurate and truthful information

4. Products & Services

4.1 Product Information

We strive to provide accurate product descriptions, specifications, and images. However:

• Colors may vary due to monitor settings and lighting
• Dimensions and weights are approximate
• Product specifications may change without notice
• Images may include accessories not included in the sale

4.2 Product Availability

All products are subject to availability. In case of stock shortages:

• We will notify you immediately of any delays
• You may choose to wait for restocking or cancel your order
• Full refunds will be provided for unavailable items
• We reserve the right to limit quantities per customer

5. Ordering Process

5.1 Order Placement

The ordering process consists of the following steps:

1. Product Selection: Add items to your shopping cart
2. Checkout: Provide delivery and billing information
3. Payment: Complete secure payment processing
4. Confirmation: Receive order confirmation via email
5. Processing: Order enters our fulfillment system

5.2 Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to:

• Accept or decline any order at our discretion
• Verify payment information before processing
• Cancel orders for suspected fraud or errors
• Limit quantities or refuse service to any customer

5.3 Order Modifications and Cancellations

Order changes are possible under specific conditions:

• Before Processing: Contact us within 2 hours of placing your order
• After Processing: Changes not possible; use return policy instead
• Cancellation: Free cancellation before shipment
• Partial Cancellation: Available for multi-item orders

6. Pricing & Payment

6.1 Pricing Policy

6.2 Payment Methods

We accept the following secure payment methods:

• Credit Cards: Visa, Mastercard (SSL encrypted)
• Digital Payments: PayPal (secure processing)
• Cash on Delivery: Available with €2.99 service fee

6.3 Payment Security

Your payment security is guaranteed through:

• SSL encryption for all transactions
• PCI DSS compliant payment processing
• Secure tokenization of payment data
• Fraud detection and prevention systems

7. Shipping & Delivery

7.1 Delivery Coverage

We deliver exclusively within the European Union to ensure:

• No customs duties or import taxes
• Faster delivery times and tracking
• EU consumer protection coverage
• Simplified returns and warranty service

7.2 Delivery Times

7.3 Delivery Terms

Important delivery information:

• Risk Transfer: Risk passes to you upon delivery
• Delivery Attempts: Up to 3 attempts will be made
• Failed Delivery: Items returned to sender after 15 days
• Address Changes: Only possible before dispatch

8. Returns & Refunds (EU Consumer Rights)

8.1 Right of Withdrawal

Under EU Consumer Rights Directive, you have the right to withdraw from this contract within 14 days without giving any reason.

8.2 Return Process

1. Contact Us: Email info@resiva-haven.shop within 14 days
2. Return Authorization: Receive prepaid return label
3. Package Items: Original condition, complete with accessories
4. Ship Return: Use provided label and tracking
5. Refund Processing: Within 14 days of receiving return

8.3 Refund Policy

Refunds will include:

• Full purchase price of returned items
• Original standard shipping costs
• All applicable VAT charges
• Refund to original payment method

9. Warranty & Liability

9.1 Legal Warranty (EU)

Under EU law, we provide a minimum 2-year legal warranty covering:

• Conformity with contract description
• Fitness for ordinary use
• Quality and performance characteristics
• Manufacturing defects and faults

9.2 Limitation of Liability

10. User Responsibilities

10.1 Account Security

You are responsible for:

• Maintaining confidentiality of account credentials
• All activities occurring under your account
• Immediately notifying us of unauthorized access
• Providing accurate and current information

10.2 Prohibited Uses

You may not use our website for:

• Unlawful or fraudulent purposes
• Resale or commercial distribution without authorization
• Attempting to compromise website security
• Uploading malicious code or content
• Violating intellectual property rights

11. Intellectual Property

11.1 Website Content

All website content, including text, images, logos, and design, is protected by copyright and trademark laws. You may not:

• Copy, reproduce, or distribute our content
• Use our trademarks or logos without permission
• Create derivative works from our content
• Reverse engineer our website or applications

11.2 Product Images and Descriptions

Product images and descriptions are provided for identification purposes only and may be subject to manufacturer copyrights and trademarks.

12. Dispute Resolution

12.1 Governing Law

These terms are governed by Italian law and EU consumer protection regulations. Any disputes will be resolved according to:

• Italian Civil Code and Commercial Law
• EU Consumer Rights Directive 2011/83/EU
• GDPR and privacy regulations
• Applicable EU e-commerce directives

12.2 Jurisdiction

Legal proceedings may be brought in:

• Courts of Bergamo, Italy (for business disputes)
• Your local court (for consumer protection matters)
• EU Online Dispute Resolution platform for cross-border issues

12.3 Mediation and Arbitration

Before litigation, we encourage resolution through:

• Direct negotiation with our customer service
• Mediation through consumer protection agencies
• EU ODR platform for cross-border disputes
• Italian Chamber of Commerce arbitration (for business disputes)

13. Final Provisions

13.1 Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

13.2 Entire Agreement

These Terms & Conditions, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and DIENNE SRL.

13.3 Language

These terms are drafted in English. In case of conflict with translations, the English version prevails.